Rates
All rates are for 2 people. Additional people are charged at $35/night/pp. However, this is subject to change at any time and we reserve the right to charge an overall unit rate during peak periods.
Deposits & cancellations
1. A deposit of one night of accommodation will be charged upon receipt of your booking. Payments can be made through the Surfside Ocean Beach website, by bank transfer or by credit card over the telephone; call 0458 442 373.
2. Balance of payment is required 14 days before arrival. We will charge the balance from your card unless otherwise arranged.
3. Cancellations over 14 days prior arrival are fully refundable minus a $50 administration fee.
4. The deposit is non-refundable for any cancellation within 14 days prior to your arrival date.
5. For Peak periods (Christmas, Easter, Public Holidays and Event Weekends), a 50% deposit is due upon receipt of your booking. We will change the balance 30 days prior to your arrival. The deposit is non-refundable for any cancellation within 30 days prior to your arrival date.
6. No refunds will be made in the event that you fail to arrive of if you shorten your stay after you have checked in.
7. A 1 % surcharge applies to all credit/debit card payments.
Pets
Pets may be allowed by prior arrangements during off-peak periods (all chalets except The Lookout). Please call to discuss. Friendly dogs will be charged $70 per stay if permitted. If agreed, please do not leave your pet unattended in the house or garden. Your pets are not allowed on the furniture or beds.
General
Check-in after 2pm
Check-out by 10am
Dishes to be washed, dried and put neatly away.
Remove all rubbish and recycling to correct outside bins.
Chalet to be left in a neat and tidy state.
Charges will apply for excess cleaning time over and above the norm, or for any property damages.